New Returns must be in original box with all original packaging enclosed.
All returns subject to a restocking fee.
Shipping charges are the responsibility of the customer (unless defective).
Items are not returnable after 30 days from purchase date.
Software and electronic products are not returnable once opened.
Special/custom orders are not returnable.
Item(s) that drop ship directly from the manufacturer will incur a 35% restocking
Consumables are not refundable unless returned unused in original packaging.
HOW TO PREPARE AN ITEM FOR RETURN
All returns must be accompanied by a Return Authorization number (RA), which can
be obtained by completing the Contact form.
All items returned for credit must be clearly marked with (RA) number on the outside
of the box and shipped back to the address as instructed. Please contact your Customer
Service Representative and they will be happy to assist you with this process. Enclose
a signed copy of your packing slip or itemized list of products presented for credit.
NOTE: All unauthorized returns, if not refused, will incur a 35% processing fee.
Please follow return preparation instructions above to avoid this fee.
RETURNING AN ITEM UNDER WARRANTY
All products sold by Shawnee Paint are covered by the manufacturer's warranty repair/replacement
policies only. We are happy to assist our customers in obtaining those warranties/repairs
in accordance with the manufacturer’s policy. If you believe a product purchased
from us is warrantable under the manufacturer’s policy,
RECEIVED INCORRECT MERCHANDISE OR PRODUCTS
Merchandise shortages or receipt of incorrect items must be reported within 5 days
of receipt of shipment. Claims submitted after this time will not be honored. Report
all merchandise shortages by Emailing Customer Service. Please include the following
1. State if the item was or was NOT on the packing slip.
2. Provide the tracking numbers if multiple shipments were received.
3. State if there was any damage to the shipping container.